Customer Service Representative English/Dutch/French (M/F)

Company description

Sofitex Talent Recruitment
Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI. Sofitex fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité.

Job description

For one of our clients, an industrial company located in Luxembourg-Strassen, Sofitex Talent is currently looking for a

Customer Service Representative English/Dutch/French (M/F)

Your tasks:

• Follow up orders from quotation to payment in a timely and efficient manner, for all customers

• Raise orders and for machines projects / process invoices for staged payment deliveries.

• Handle contracts setup/update, liaise with legal/management/commercial dept.

• Monitor call off, stock orders, allocations, consignment stock

• Set up / update / communicate price lists & pricing structure to customers

• Follow all procedures related to discount / rebates contracts.

• Manage customers’ expectations in term of lead times and pro-actively chasing up backorder items

• Deal with any customer queries (late deliveries, faulty goods, stock discrepancies etc )

• Provide customers with requests for datasheets, account creation etc

• Pass on any inquiries beyond their remit to internal sales / external sales / project sales etc

• Follow MR (material return process) for material (defective, wrong deliveries……)

• Raise any credit notes for material returns / price discrepancies

• Co-ordinate and monitor order fulfillment (logistic, production, finance, …)

• Set up new accounts / send customer credit application forms

• Take full responsibility for certain agreed accounts.

• Monitor the completion of customer’s questionnaires.

Required profile

• Ideally a bachelor's degree + 2 years of experiences in a similar position

• Fluent in Dutch, English and French is mandatory

• Customer oriented

• Resilience

• Professional phone manner.

• Autonomous, organized, motivated and team orientated.

• Ability to work under pressure and to meet tight deadlines.

• ERP and Crm experience

• Outstanding internal & external communication

• Good knowledge and competency with Windows environment,

• Interest for technical equipment,

• Ability to solve problems

This is an opportunity for a temporary contract leading to a CDI, to start ASAP

Salary: depending on profiles and experience (3300-4000€ gross)