Customer Service - Service Planner Fr-En (M/F)

Company description

Sofitex Talent Recruitment
Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI. Sofitex fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité.

Job description

For one of our clients, an industrial company located in Luxembourg Strassen, Sofitex Talent is currently looking for a

Customer Service - Service Planner Fr-En (M/F)

Your tasks:

• Efficiently coordinate customer enquiries for service calls by phone and email.

• Schedule service work for technicians, balancing customer needs and business utilisation requirements.

• Contact customers with service offers and agreements.

• Manage customers’ expectations in terms of technician availability.

• Pro-actively chase up quotations for visits to achieve utilisation. 

• Assist customers with identifying parts and assist with technical needs.

• Check commercial accuracy of all orders and process orders entry in ERP Coda in a timely and efficient manner, for all customers.

• Send order confirmations to customers for each order entered.

• Deal with any customer queries (late deliveries, faulty goods, stock discrepancies etc ) 

• Obtain proof of deliveries when requested.

• Raise any credit notes for material returns / price discrepancies.

• Support external sales and service technicians with any requirements.

Required profile

• Proven experience in a similar role.

• Fluency in English and French

• Ability to remain calm, confident and resistant to stress.

• Strong organisational skills and ability to manage workload efficiently.

• Excellent communication skills both written & oral.

• Candidates must be customer focused and approach work with an upbeat, positive manner

• Proactive approach and ability to work well in a team environment.

This is an opportunity for a temporary contract, leading to a CDI.

Salary: depending on profile and experience - 3400- 3600 gross/month